You can request to return any item within 15 days of the delivery date.
Fill in the online Return Form and call Speedy to request a pick-up.
Discover all details on how to return in the Customer Care area.
Returns and Refunds
You can return any item purchased on shop.faulhaberbulgaria.com Online Store within 15 days of the delivery date. Here’s how:
1. Fill out the Form.
2. Make sure the merchandise you return is in it’s original condition, tags and packaging included.
3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid Speedy label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Plovdiv.
4. Contact Speedy (www.speedy.bg) to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.